Privacy Policy
Viterno Group Inc. (“Viterno,” “we,” “us”) respects your privacy. This policy explains what we collect, how we use it, and the choices you have.
1. Information we collect
- Contact details you share with us (name, email, business, phone) when you book a call, fill out a form, or email us.
- Account data for client portal users — name, email, role, hashed password, organization, and activity inside the workspace.
- Connected platform tokens — when you link Instagram, TikTok, YouTube, or X, we store the OAuth access token encrypted on our servers so we can fetch your public analytics. We never receive your platform passwords.
- Usage data — pages viewed, features used, approximate location from IP, browser and device type. Used to improve the product.
- Cookies — strictly necessary cookies for authentication, plus optional analytics cookies you can disable.
2. How we use it
- To deliver the services you’ve hired us for and operate the client portal.
- To respond to inquiries, send service updates, and (if you’ve consented) occasional newsletters you can unsubscribe from in one click.
- To prevent fraud, abuse, and security incidents.
- To comply with legal obligations.
3. Sharing
We do not sell personal information. We share data only with vendors who help us run the business — hosting, payment processing, email delivery, analytics — each bound by confidentiality and data-processing terms. We will disclose information when required by law.
4. Data retention
Account data is kept while your account is active and for a reasonable period after closure for tax, audit, and legal purposes. Encrypted platform tokens are deleted immediately when you disconnect a platform.
5. Your rights
You can request access, correction, export, or deletion of your personal data by emailing privacy@viternogroup.com. We respond within 30 days. If you are in the EU, UK, or California, you have additional rights under the GDPR, UK GDPR, and CCPA respectively.
6. Security
Data is encrypted in transit (TLS) and at rest. Platform tokens are encrypted with AES-256-GCM and never exposed to the client browser. Access is limited to authorized personnel under role-based controls.
7. Children
The service is intended for users 18 and older. We do not knowingly collect data from children under 16.
8. Changes
We will post material changes here and update the “Last updated” date. Continued use of the service after a change constitutes acceptance.
9. Contact
Viterno Group Inc.
Toronto, Ontario, Canada
privacy@viternogroup.com