Terms of Service
These terms govern your use of the Viterno Group website (viternogroup.com) and the Viterno client portal. By using the services you agree to these terms.
1. The service
Viterno Group Inc. (“Viterno”) provides creative production services and a client workspace for managing those engagements. Specific deliverables, fees, and timelines are governed by the separate Statement of Work or contract you sign with us.
2. Accounts
- You must provide accurate information and keep your credentials confidential.
- You are responsible for all activity under your account. Notify us immediately at security@viternogroup.com of suspected unauthorized access.
- One person per account. Sharing logins is not permitted.
3. Acceptable use
You agree not to: (a) reverse-engineer or attempt to extract source from the portal; (b) upload unlawful, infringing, or malicious content; (c) probe, scan, or test the vulnerability of the service; (d) use the service to harass, defame, or violate any third party’s rights; (e) misuse connected platform integrations.
4. Content & IP
- Your content. You retain ownership of brand assets and footage you upload. You grant Viterno a license to use them for the purpose of delivering the services.
- Our work. Ownership of final deliverables transfers to you on full payment, as specified in your contract. Until then Viterno retains rights.
- The platform. The portal software, brand, and underlying technology are owned by Viterno and licensed to you for the term of service.
5. Fees & payment
Fees are set in your contract. Invoices are due on the dates stated there. Overdue balances may pause delivery and accrue interest at the lesser of 1.5%/month or the maximum allowed by law.
6. Third-party platforms
When you connect Instagram, TikTok, YouTube, X, or other platforms, you authorize Viterno to access the public analytics those platforms expose via their official APIs. Your use of those platforms is also subject to their respective terms. We are not responsible for changes to or outages of third-party APIs.
7. Confidentiality
Both parties will protect non-public information received from the other and use it only to perform under these terms or the engagement.
8. Termination
Either party may terminate per the contract. Sections that by their nature should survive termination (IP, confidentiality, payment, liability, dispute resolution) survive.
9. Warranties & disclaimers
The service is provided “as is” without warranties beyond those explicitly stated in your contract. We do not guarantee specific view counts, follower growth, or business outcomes. Past results are not a promise of future performance.
10. Limitation of liability
To the maximum extent permitted by law, Viterno’s aggregate liability for any claim arising out of or relating to the service is limited to the fees you paid in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, or consequential damages.
11. Governing law
These terms are governed by the laws of the Province of Ontario, Canada. Disputes will be brought in the courts of Toronto, Ontario.
12. Changes
We may update these terms. Material changes will be posted here with an updated date. Continued use after a change constitutes acceptance.
13. Contact
Viterno Group Inc.
Toronto, Ontario, Canada
legal@viternogroup.com